by Jo | Jan 4, 2013 | blog, Retain your clients, Thought of the week
A thought for the week ahead Although it is natural to disregard negative feedback as an “annoying customer” or a “one off mistake” looking deeper into the unhappy customer’s problem is something which could give you the scope to greatly improve your business,...
by Jo | Oct 30, 2012 | blog, grow your business
Karen a member of the JCK team has just come back from a fab holiday in Egypt. When asked what it was like her response got us all talking, as it wasn’t the fact that the sun shone every day and she could eat and drink as much as she liked. So what did she say?...
